DoNotPay is a free chatbot lawyer that has overturned 160,000 parking tickets in London and New York City (video below).
The website was created 21 months ago by Joshua Browder (pictured), a 19-year-old Stanford University student who taught himself code, notes the Mirror.
Browder's chatbot, which he has dubbed the "world's first robot lawyer," asks users questions about their ticket -- visible parking signs, location, et cetera -- to see if their case can be appealed.
The AI lawyer then walks users through the appeals steps, which can take some time. So far, it has won 160,000 of 250,000 cases, a savings of about $4 million.
The chatbot doesn't go to traffic court with users, but folks will be prepared in the steps that they need to take.
Browder came up with the chat-based interface idea after he got 30 parking tickets in the London area when he was 18 years old, reports The Guardian.
Browder created the website with the help of a traffic lawyer.
He obtained and scanned thousands of legal documents via the Freedom of Information Act; these documents help the chatbot determine the correct appeal steps.
"I think the people getting parking tickets are the most vulnerable in society," Browder told Venture Beat. "These people aren’t looking to break the law. I think they’re being exploited as a revenue source by the local government."
Browder's robot lawyer will be available in Seattle this fall.
The teen is not stopping with parking tickets. He's also working on website bots to help people with HIV know their legal rights, help passengers get money if their flight has been delayed (for more than four hours), and assist refugees who want to apply for asylum.
"I feel like there’s a gold mine of opportunities because so many services and information could be automated using AI, and bots are a perfect way to do that, and it’s disappointing at the moment that it’s mainly used for commerce transactions by ordering flowers and pizzas," Browder added.