An Irondale, Alabama, police officer said he was denied service at a Krystal restaurant because of his job.
Brittany Urresta posted about the incident, which involved her husband Pedro Urresta, on Facebook.
"It's a shame that police officers that protect and serve their communities are denied service," Brittany wrote in the Feb. 21 Facebook post. "After waiting in the drive-thru in his patrol car, they never acknowledged my husband's order. He went inside in his uniform and every worker walked away from the counter to the back of the store."
Krystal spokeswoman Kim Miller told AL.com that surveillance footage of the incident did, in fact, show Pedro visiting the drive-thru and going inside the restaurant.
"We can also verify that the service he experienced was unacceptable, but it was also unacceptable for the other three guests in front of him at the counter and at the drive-thru," Miller said.
"The service levels were unacceptable for all of our guests during that time period," she added. "The officer was not targeted, but neither he nor our other guests received the level of service they should."
The Krystal company also issued this statement:
We take this allegation very seriously and have spoken with the entire Irondale Krystal team in addition to reviewing surveillance footage. Our policy is to serve all guests promptly and with a smile. In this case, we clearly did not meet the officer’s expectations and we want to correct it. We want to invite this individual as well as the entire Irondale Police department into our restaurant for a meal to demonstrate our appreciation for what they do.
We value their contributions and the relationship we have with them and with police departments in all of our communities. If this officer in any way felt slighted, we want him to know that we apologize and that was in no way, shape or form our intent.