When Kristin Sherman, a mother of two young boys in Bay's County Township, Michigan, was leaving the grocery store on New Year's Eve, she spilled the gallon of milk that she had bought all over the parking lot. Sherman says that she felt "exhausted and defeated" after a difficult day.
Just as Sherman was at the end of her rope, a kind older woman approached the family, Sherman said in a Facebook post that has since gained over 13,000 likes and 2,000 shares.
"I'm so sorry you spilled your milk," the woman told Sherman. "I'm a grandma, I know how that is. Please let me go in and get you another one."
While the mom told her that she couldn't accept the offer, the grandmother insisted, and told Sherman and her sons to wait outside while she went in to buy them a new gallon of milk.
"I finally agreed because I knew the boys needed their milk tonight," she said.
Sherman said the gesture brought her to tears.
"It doesn't seem like a huge deal until you find yourself with two tired kids buckled in their seats, one crying parked almost at the end of the parking lot because it's NYE," she said in her post. "Who shops on NYE with kids, LOL."
The "parking lot grandma" returned not only with the gallon of milk to replace what had spilled, but another gallon of milk and a gift card to the grocery store, Meijer. Sherman asked to pay the woman back for the milk, but she says the woman wouldn't accept.
"I thanked her, gave her a hug and got into the car," wrote Sherman. "She has no idea what her act of kindness did for me."
Sherman said that after her encounter with the woman, she hoped that in 2017, "we can all be a little more like her," calling for "more love and less hate" in 2017.
Meijer officials saw Sherman's Facebook post, and responded to wish her a happy new year, Michigan Live reports.
"What a great message, and we're glad to know a fellow shopper could help make your hectic evening a bit easier on you," said the store's staff. "We wish both you and your new 'parking lot grandma' friend a Happy New Year!"
Sherman said later that her "mission was accomplished" after the grandma saw her post. Commenter Lindy Gasta revealed in a reply to Sherman's post that it was her mother who had been Sherman's kind "parking lot grandma."
"Tonight my mom and I were watching the news and a story came on about 'spilled milk' and my mom, innocently and unknowingly, says 'That was me,'" Gasta commented. "Having already read this post earlier today, I said 'WHAT?!' and made her retell the story. Lo and behold after showing her your post, it was my mom! I let her read your story and she couldn't believe how much of an impact she left."
"I believe my post served its purpose in telling many people not to lose hope in the world," said Sherman. "It's still full of good people."