The U.S. Consumer Product Safety Commission (CPSC) issued a recall on Nov. 4 for Samsung's top-loading washing machines following months of reports of explosions (video below).
The CPSC stated on its website:
This recall involves 34 models of Samsung top-load washing machines. The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine. The following model numbers are included in the recall depending on the serial number. Consumers should check with Samsung to see if their washer is recalled.
CPSC Chairman Elliot Kaye told "Good Morning America" Nov. 4: "We’re talking about 730 reports of a very serious hazard of the top of these washing machines completely blowing off.”
There have been nine reports of injuries.
According to Kaye, these models (sold between March 2011 to November 2016) have top units that are not "secured enough based on a design failure."
Law360 noted that a class action lawsuit was filed against Samsung over the washing machines back in March.
Melissa Thaxton told ABC News about her exploding washer experience from April: "And without warning the washing machine just exploded. It sounded like a bomb went off in my ear."
Thaxton's young son was with her at the time.
"I just remember covering my head and leaning over towards my son and just screaming this scream that I didn’t even know I could scream, to be honest with you," Thaxton recalled.
Kaye added: "I do the laundry in my family. I've got two young boys. This would scare the heck out of me, which is why we hope parents and others take advantage of this recall."
Samsung told "Good Morning America" in a statement:
Samsung is moving quickly to offer safe and easy choices to consumers impacted by the recall. Our priority is to minimize any safety risk and address the conditions that lead to the rare instance when the top of the washer unexpectedly separates from the unit.
We apologize for the inconvenience this is creating to our loyal customers. We have worked closely with the CPSC to offer a consumer friendly recall that is safe, easy and complete with choices suited to the needs of anyone who may own a recalled machine. Our service teams are now scheduling visits to consumers’ homes to conduct free repairs and help resolve any concerns they may have.
Samsung is going to offer consumers free in-home repairs, a rebate for a new machine (any brand), or a refund for people who bought these units in the past 30 days.
In the meantime, the CPSC advises people to wash bedding, water-resistant and bulky items on delicate or waterproof cycles because those lower speeds may reduce the risk of a disaster.