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Little Caesars Apologizes For Referring To Customer As 'White Woman' On Her Receipt

When a California woman waiting to pick up a pizza at a Little Caesars restaurant saw that her receipt referred to her as a "white woman," she was outraged.

The woman went to the Fallbrook, California, pizzeria chain on Sept. 18, and ordered a Hawaiian pizza and a pepperoni pizza, reports TMZ. Everything seemed fairly routine until an employee handed over her order with a puzzling receipt taped on top of her pizza box.

The charges were correct, but at the very bottom of her order, an employee had scrawled "white woman" in blue ink.

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The woman complained to the restaurant, saying that, if she were a different race, everybody would be beyond furious.

She contacted the restaurant's corporate customer service department and demanded an apology.

The company contacted her shortly after and explained their side of the story. The representative explained that the employee used an unconventional identifier for her, without even thinking that he was writing down something that would deeply offend the recipient.

At the end of their conversation, the woman ultimately accepted the representative's apology, acknowledging that it was simply an awkward misunderstanding. She even requested that Little Caesars not fire the worker in question.

"When we became aware of this situation we spoke to the customer and the issue was resolved to her satisfaction," a spokeswoman for Little Caesars said, according to the Daily Mail. "She understood that while the procedure is to use a customer's first name to identify them, the crew member, in haste, wrote the color of the shirt she was wearing, a hyphen and then her gender to identify the customer. 

"The customer agreed there was no malicious intent, and the employee now understands how this can be perceived differently than intended. The franchisee is conducting training with all crew members to reiterate the proper procedure."

As an apology, Little Caesars gave the woman a free order of four large pizzas and breadsticks.

Sources: TMZ, Daily Mail / Photo credit: Jason Lam/Flickr


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