The Obama administration realizes that HealthCare.gov has been a problem for many who have tried to use the site and vows to get the issues corrected.
CNET reports that the president’s administration has promised a “tech surge” to help with HealthCare.gov’s many technical issues.
A blog post on the Health and Human Service’s website admits the initial experience has been a tough one.
“Unfortunately, the experience on HealthCare.gov has been frustrating for many Americans. Some have had trouble creating accounts and logging in to the site, while others have received confusing error messages, or had to wait for slow page loads or forms that failed to respond in a timely fashion. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people. We are committed to doing better.”
The site launched on Oct. 1, but during its first week, more than 99 percent of visitors didn’t end up enrolling in Obamacare. It was estimated that out of about 9.5 million unique visitors to the site, only about 36,000 people completed the enrollment process by Oct. 5.
The blog post on HHS.gov also noted some plans for a potential fix for the issues.
“Our team is bringing in some of the best and brightest from both inside and outside government to scrub in with the team and help improve HealthCare.gov. We're also putting in place tools and processes to aggressively monitor and identify parts of HealthCare.gov where individuals are encountering errors or having difficulty using the site, so we can prioritize and fix them.”