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Customer Gets Called 'Sissyboy' and 'Gay' by Sprint (Video)

Chicago resident Kelvin Mathews called Sprint on Sunday about an error on his phone bill, but his normal complaint got a bizarre response.

Matthews got an email from Sprint that was addressed to "Sissyboy Kelvin Gay Mathews."

“I gave [the representative] my email address, and that’s the email they sent me,” Mathews told NBC Chicago (video below).

Mathews originally called Sprint because he was getting messages from a Sprint account that he had closed.

A Sprint customer service representative told Mathews to check his online account and was supposed to email him log-in information.

After getting the offensive email, Mathews called Sprint again.

“I expressed my concerns to them and how serious this is to me and my wife,” added Mathews. “I don’t live a homosexual life, I never gave Sprint anything to go on and think that, and even if I did I don’t think it would be fair to say this on my account.”

"We have apologized to Mr. Mathews and deeply regret what happened over the weekend,” Sprint said in a statement. “Mr. Mathews should never have received this email from our representative. We have dealt with that employee appropriately." notes that Sprint has offered Mathews a free business account and two months of free service, but he has not decided to accept the offer yet.

“To have this email is a form of degrading someone and I think people need to know about it,” said Mathews. “They’re not treating customers like they should.”

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Sources: NBC Chicago and


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