A Starbucks employee was fired after she unleashed a fiery rant on a customer trying to order a drink.
Video of the incident — posted below — showed customer Ruby Chen at the counter of a New York Starbucks attempting to pay for her Frappuccino and cookie straw. The young woman serving Chen, who identified herself as the manager, asked Chen for her name while she pulled up a Starbucks phone app to pay for the drink. The server, Melissa, assumed that Chen was just browsing her phone for no reason and suddenly began screaming at her.
“Give me the straw and leave,” Melissa yelled. “Or you can leave with the straw and not be allowed back in. Which one do you want to do? Because when I told you the price, you wanted to keep on arguing. So which one do you want to do? You're not going to be served here.”
When another customer attempted to defend Chen, Melissa became outraged. “Excuse me, nobody's talking to you,” she said. “Get out of here. Bye.”
Melissa then accused Chen of attempting to steal the straw and instructed fellow employees to call the police.
A Starbucks representative responded to the incident, confirming that Melissa was fired as a result of the confrontation.
“This customer's experience is not reflective of the service our partners provide to customers every day,” the representative said. “Our leadership team is reaching out to the customer to apologize and make this right.”
Chen said she was contacted by the company and assured that “the leadership team would do everything to prevent terrible customer service of this kind from happening ever again." The district manager at the location where the incident occurred apologized, and Chen was offered a $100 gift card.
Photo Credit: theblaze.com