Twitter users are going to have to begin to monitor what they say a little bit more closely because the popular social media site is instituting new rules designed to help control abusive language. The decision was prompted by a string of harassing and threatening messages directed at high-profile female users of the site. A new one-click button to report abuse will soon be implemented and the company is also updating its rules to help clarify what constitutes abusive behavior.
The Senior Director of Trust and Safety, Del Harvey and UK General Manager Tony Wang wrote a blog post about the issue.
“It comes down to this: people deserve to feel safe on Twitter.
Over the past week, we've been listening to your feedback on how we can improve our service. You told us that we need to make our rules clearer, simplify our abuse reporting process, and promote the responsible use of Twitter.”
The post concludes:
“We are committed to making Twitter a safe place for our users. We are adding additional staff to the teams that handle abuse reports and are exploring new ways of using technology to improve everyone’s experience on Twitter. We’re here, and we’re listening to you.”
The one-click button means that users will no longer have to navigate through Twitter’s cumbersome help center to file a complaint.
Wang issued his own apology "to the women who have experienced abuse on Twitter and for what they have gone through," through his own personal account, The Huffington Post reported.
"The abuse they've received is simply not acceptable," he said. "It's not acceptable in the real world, and it's not acceptable on Twitter. There is more we can and will be doing to protect our users against abuse. That is our commitment."
The new anti-abuse policy will apply worldwide.