Two Utah women were forced to leave a live production of Disney's "Frozen On Ice" due to their costumes.
Kandra Pearson and Andrea Bedke spent hundreds of dollars on tickets to see the performance at a local Salt Lake City arena, and arrived dressed as their favorite characters from the hit movie.
The women made it just halfway through the performance when they were asked to leave.
"We came to enjoy the show, and that's what we wanted. We just wanted a good night," Pearson said. "They ruined our whole night."
The women, dressed as Elsa and Anna, admitted to KUTV that their costumes attracted attention. "We had girls all over the place," Pearson told the station. They even posed for photos with some of the girls at the event, until a staff member told them to refrain from doing so. They apologized and stopped taking photos for the rest of the night.
At intermission, the pair was buying food at the concession booth when a representative from the show approached them and told them to "stop acting like princesses." Five minutes later, security escorted them out of the arena.
"They said they were uncomfortable with our presence there, and that was it," Pearson said. Bedke added that she felt "singled out" and "humiliated" by the incident.
Larry H. Miller Sports & Entertainment spokesman Frank Zang released a statement defending the decision to remove the young woman from the show:
Their costumes and characters were so real that they disrupted the live performance due to the volume of other patrons seeking to take photographs. Multiple requests were made by the 'Disney on Ice' production for them to stop posing for pictures during the show. At intermission, guest services staff asked them to leave the arena to prevent further disturbances.
Zang called it "unfortunate" that the women "became too popular among the fans." Pearson and Bedke both denied breaking any rules.
"We weren't doing anything disorderly," Pearson said. "We were customers simply trying to enjoy a Disney show."
"I don't think I deserved to be treated like that," Bedke added. "I don't think anyone deserves to be treated like that."
The production company, FELD Entertainment, Inc., responded to the controversy after KUTV reached out for comment.
"We are investigating the incident, as it is not our policy to turn away our guests," spokeswoman Linda Beltran said.
Pearson and Bedke are now seeking an apology and a refund.
In a similar incident in August of 2015, a woman was kicked out of a coffee shop for wearing her gym outfit, which staff deemed too revealing.