An Arizona woman says Target has failed to properly handle her complaint after she waited on hold with customer service for nearly six hours.
Katie Johnson had ordered an iPod Nano from Target’s website for her boyfriend this Christmas, but called UPS when the gift never arrived, AZFamily.com reports.
But UPS said the package was delivered and left on the porch. UPS representatives told Johnson that since it had apparently been stolen, she would need to call Target to file a claim as the sender.
So Johnson reached out to Target to let them know of the situation. She realized she would be dialing the retailer at the height of the holiday season and was well aware of the recent credit card hacking, so Johnson prepared herself for a lengthy call. However, after the first hour, she began to lose patience.
“It disappoints me because Target is one of my favorite stores and it makes me not want to shop there now because of this situation," Johnson told AZ Family. "And I even went into a Target store and asked them [for help] but they gave me the same number I was on hold with forever and I was, like, not doing that again."
Johnson spent nearly six hours on hold with Target. She tried contacting the company through tweets, emails and many phone calls but only received automated messages suggesting her to “please wait a few more days." Target representatives say that they are now working directly with Johnson.
"Following the announcement of the data breach, we experienced significantly higher than normal volume to our call centers and REDcard website, causing delays," Molly Snyder, a Target spokesperson, wrote to HuffPost. "We are working around the clock to resolve this issue by continually adding capacity both to our call center and technical systems to meet all of our guests' needs."