A Philadelphia Daily News columnist is becoming a hero in her own city after she called the mother of Comcast CEO Brian Roberts to tell her that her son’s company has received several complaints.
Comcast has earned No. 8 spot in the nation’s most disliked companies, on a Harris Poll, reports Bloomberg. Even BP, which played a part in a massive oil spill on the Gulf Coast, ranked lower than Comcast.
But then someone decided to do something about it.
Columnist Ronnie Polaneczky had received numerous emails from disgruntled Comcast customers.
One email came from Diana and Jason Airoldi, a couple in Center City, Pennsylvania, who had been waiting for six weeks to get their Comcast Internet and cable hooked up. The company kept breaking its appointments.
Instead of calling customer service, Polaneczky called Suzanne Roberts, the 92-year-old mother of the company’s CEO. The next day, Comcast trucks arrived at the Airoldi home and finally set up their service.
The moral of the story: If you want something done, just call mom.