Arianna Hill was excited for her meal at the restaurant with her sister Anna Kaye MacLean, and quickly decided to order a glass of chocolate milk, french fries and a cheeseburger.
But when the waitress, Lauren, gave Hill her meal, she sat with it and did not eat it.
After her sister asked why she was not eating it, she replied that it was "broken," as it was cut in half. As any parent to a child with autism can attest, even a small change in a daily routine can cause extreme stress and anxiety.
In a Facebook post by MacLean, which has since gone viral and shared more than 200,000 times, she said that Hill has to have things in a "particular order at all times," and one "slight change in her routine can change the course of the day instantly."
When Lauren returned, MacLean told her that Hill needed a new burger that was not cut and that she would happily pay for it.
She did not expect Lauren to be as kind as she was. When MacLean told her of the situation, Lauren looked at Hill and said, "I brought you a broken cheeseburger?! You know what, I'll have them cook you a new one!"
MacLean said she "loved this" because she went above and beyond her expectations by actually telling the young girl what she was doing.
"While this seems insignificant, by telling Arianna what she was doing, we avoided a meltdown," she wrote.
Soon, the manager, Bradley Cottermole, came out and talked to the girl. "I heard we gave you a broken cheeseburger! I am so sorry about that! We are making you a brand new one that isn't broken, with pickles! I'll bring you some french fries to much on while you're waiting, ok?"
And shortly after that, the perfect cheeseburger arrived at their table.
The girl thanked Lauren for fixing it and turned to the burger to say, "Oh I missed you!" and began kissing it. MacLean quickly snapped a photo of her kissing the burger and showed it to Lauren.
Lauren laughed and showed the kitchen staff and manager.
"I was so touched by this experience. Especially since I know people who have been asked to leave restaurants when their child with autism is being disruptive," MacLean wrote.
"I know… a cheeseburger cut in half literally could make or break our day. In this case thanks to the professionalism of the crew in Midvale, it made our day."
Since MacLean posted the picture of the girl kissing the burger, along with a post detailing the experience, it has received national attention. The manager of the store even received a call from the president of Autism Speaks to thank him for what he and his staff did.
"I can't tell you how proud I am of those two," General Manager Harrison Dixon said on Good Morning America. "I've been with this company for 13 years and I've never been as proud as I am today."