A budget airline in Southeast Asia has issued an apology for a blurb in its in-flight magazine that promised its pilots are so well trained that they would never lose an aircraft.
"Pilot training in AirAsia is continuous and very thorough," the blurb said. "Rest assured that your captain is well prepared to ensure your plane will never get lost."
AirAsia pulled the Travel 3Sixty magazine from its flights after passengers said it was an offensive reference to the disappeared Malaysia Airlines Flight MH370.
"With deep regret and remorse I would like to sincerely apologize for any offense caused by the Pilot's Perspective article in the latest issue of Travel 3Sixty magazine,” AirAsia executive chairman Datuk Kamarudin Meranun said in a statement to the Independent.
Meranun says the magazine was printed long before MH370 was lost on March 8 but that the magazine’s editorial team was also disciplined over the matter.
"As a monthly contributor, Capt. Lim prepared all of his articles months in advance before the magazine goes to print,” the airline said. “Unintentionally and regrettably, the current issue [carried] an article that [discussed] about GPS and Radar, which was printed a month before its issue date. We are removing the magazine from all of our flights on all AirAsia aircraft immediately. Our thoughts and prayers remain with the family and friends of the recent aviation incident."
"It truly saddens me that this article was released at such an inopportune moment,” Meranun added. “Again, I repeatedly offer my sincere apologies for any discomfort this may have caused.”