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Mother Of Two Touched By Payless Employees' Act Of Kindness

| by Emily Smith

Connecticut mother of two Katy Sypher-Piper was moved by an act of kindness recently when two Payless ShoeSource employees helped her out in a time of need.

Sypher-Piper was worried that she wouldn’t be able to afford snow boots for her young children. However when the winter storm hit their neighborhood hard, she knew she’d have to come up with a solution for her kids.

“The helpful ladies greeted me as Ava charged excitedly down the aisle towards the Elsa and Ana boxes," Sypher-Piper wrote on Payless ShoeSource's Facebook page on Jan. 21. "I said I had a strict $30 budget. We chatted about Ava’s love for [the Disney movie] Frozen, their kids, injuries, and my daughter's recent challenging medical history.”

Ava, Sypher-Piper’s 10-year-old daughter, then picked out a pair of $44 "Frozen" boots. Sypher-Piper said she began to get tearful as the sales women started putting coupons together to get the price down.

The sales women then grabbed a pair of socks from the sales floor and told Sypher-Piper that they would pay for everything.

“I have been pretty down lately and this act of kindness is so amazing and uplifting to me,” Sypher-Piper wrote. “I am so grateful and wanted to say a big thank you and hope you have some sort of employee recognition program.”

Sypher-Piper’s Facebook post has since gone viral, garnering over 6,000 likes and 1,000 shares in eight days.

The full post can be read below.

Hi Payless, 

I stopped in your Old Saybrook, CT store today to get shoes for my 2 1/2year old daughter Ava and son 10month old Andrew. I saw the BOGO sign in window prioritizing need for Ava snow boots, then Ava sneakers, then Andy snow boots (he is not walking yet). Their feet outgrew winter gear we already had and we have snowstorm and rest of winter coming.

The helpful ladies greeted me as Ava charged excitedly down the aisle towards the Elsa and Ana boxes. I said I had a strict $30 budget and they measured kids we chatted about Ava's love for frozen, their kids, injuries, and my daughters recent challenging medical history came up and I said I was nervously waiting for some important test results and it was all I could think about. Ava picked a pair of really treaded waterproof cloth lined $44 Frozen boots. i became pretty tearful as the ladies began putting their heads together about coupons and how to get price down, and I said I could come back tomorrow and get Andy-s also.

We put boots on the counter as they assure me I'd be able to get Ava's at least. Still chatting found that my husband is one's mechanic. I was confused and starting to become embarrassed when they went out to pick out socks for boots, knowing I was already over the money I had.

These wonder amazing employees of yours told me they were paying for kids boots and sock, that I had enough to worry about, and to use money for the kids and food.

I have been pretty down lately and this act of kindness is so amazing and uplifting to me. I am so grateful and wanted to say a big thank you and hope you have some sort of employee recognition program. 

Thanks again,
Katy Sypher-Piper


www.facebook.com/avaandisabelle


Edit January 28th: 
Just stopped into store, Olivia and Carrie told me they had just received a phone call from corporate office, and Payless shared this post on their page. Thanks for sharing, we love all the positivity. Keep it going viral! An article in Cosmopolitan magazine, I am FLOORED, I was addicted to CosmoGirl as a teen and love reading Cosmopolitan as an adult. LOVE

I have received a few messages from those expressing interested in helping financially, we have a gofundme page set up to raise money toward my daughters medical costs and Isabelle's (my daughter's service dog) training costs. The link for that is www.gofundme.com/avaandisabelle 

Thanks for helping spread the love 

Sources: Katy Leigh/FacebookLittle Things / Photo Credit: Wikipedia, Adventures of Ava and Isabelle/Facebook via Little Things