For those who are vision or hearing impaired, every day tasks like ordering coffee can be a challenge. However, Rebecca King, a deaf woman from St. Augustine, Florida, was pleasantly surprised when she tried to order Starbucks recently and the barista was able to sign back to her (video below).
King posted about her encounter with barista Katie Wyble on Facebook and her video has garnered more than 93,000 shares as of this writing.
Wyble used a two-way video screen to see King, allowing her to help King fill her order, Action News Jax reported.
“I think more people need to know about what we’re doing because it moves customer service to a whole new level,” Wyble told Action News Jax. “I hope it helps make more people aware of what they can to do serve others in their communities.”
Wyble said she’s had a "passion for sign language since I first saw a teacher use it when I was in preschool."
Experts like Professor Tiri Fellows, who is deaf and teaches American Sign Language, also supported the new technology.
“I think it's awesome because it gives the deaf opportunity to order in a different way through the window,” she said.