After a customer described a chaotic fight between a Meijer bakery employee and her supervisor on Dec. 26, Meijer’s Facebook page has been overflowing with angry comments and follow-up requests.
At a Meijer superstore in Louisville, Kentucky, a customer witnessed the aftermath of an argument between a young female employee and the supervisor of the bakery department. Molly Carter, who went shopping at the store in mid-December, said she wanted to get some cookies when she saw a “unpleasant, un-festive” display that “broke her heart.”
“[...]A young girl working in the bakery was crying while a manager was throwing bread and cookies on the floor. He eventually walked off and seeing this girl cry … broke my heart so I went up and asked her what was going on. She told me she just clocked in for the day and the manager was having a fit. She was uneasy that he was throwing stuff around but she let it go. After a while it had become too hostile for her and he proceeded to tell her she was worthless and needed to do her job better. Keep in mind…. this is in front of the store.[...]"
Carter wrote a Facebook post about the incident on Dec. 26. Although the alleged fight occurred in mid-December, Carter said that no action had been taken against the supervisor or in support of the young worker. According to the Facebook post, the employee told Carter the manager had not been suspended, and that she had not been transferred to another department.
The original post had been shared more than 14,500 times by Dec. 28, and dozens of comments had been posted to Meijer’s Facebook page to inquire about the incident. Meijer addressed the issue in a few comments on the page.
"[...]We’re aware of this customer’s experience that occurred at our Louisville store. What she experienced isn’t in line with Meijer values. We sincerely appreciate you bringing this to our attention and we are currently investigating what happened. We’re committed to our employees’ well-being and take this very seriously."
Many customers said Meijer missed the mark with its response.
“The point is not about ‘the customer's experience,’ it's about how a manager treated an employee,” read one comment. “When businesses treat their employees the way they expect employees to treat customers, profits increase. It so basic, why don't employers ever ‘get it?’”