An unidentified male American Airlines employee dared a male passenger to hit him on April 21 (video below).
The incident was filmed and posted to Facebook by passenger Surain Adyanthaya, who added a caption: "OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby. Then he tried to fight a passenger who stood up for her. AA591 from SFO to DFW."
In Adyanthaya's video, a sobbing mother stands with her baby at the front of the plane, and begs the American Airlines staff to give her stroller back, notes the Daily Mail.
A male passenger gets up out of his seat, and demands to know the name of the attendant who took the mom's stroller. After voicing his disgust, the passenger sits back down while the mom keeps crying.
A female passenger then confronts an American Airlines staff member.
Moments later, a male American Airlines employee boards the plane, and the male passenger from earlier gets up out of his seat again and says, "Hey bud, hey bud, you do that to me and I'll knock you flat."
"You stay out of this," the male employee responds. "Try it. Try it. Hit me. Come on, hit me. Come on, bring it on."
The male passenger tells the male employee that he will knock him out.
"You don't know what the story is," the male employee says.
"I don't care what the story is," the male passenger fires back. "You almost hurt a baby!"
The two men keep changing words, and the male passenger says he hopes the employee gets filmed and ends up on the news.
Adyanthaya also posted a picture of the mom with her kids and an American Airlines employee with a caption: "They just in-voluntarily escorted the mother and her kids off the flight and let the flight attendant back on, who tried to fight other passengers. The mom asked for an apology and the AA official declined."
American Airlines issued a statement on the incident, reports KNTV:
We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident.
We are making sure all of her family's needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.
The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.