Insurers have begun to complain that data from Obamacare marketplaces is weakening their ability to handle the first wave of customers, including those who signed up for health insurance during the glitch-ridden rollout of HealthCare.gov.
More than a dozen health insurance companies have received inaccurate data, including duplicate enrollments, missing data fields and spouses reported as children.
Blue Cross and Blue Shield of Nebraska said that its 50 Obamacare enrollees will have to be contacted by temporary employees to fix inaccurate submissions. The insurance company also had to suspend automatic enrollments until it could hire the extra workers.
Michigan-based company Priority Health has begun reaching out to new customers to verify that they enrolled in the correct plans. The company noted that many have signed up for multiple plans.
“Sometimes they pushed the [submit] button three times,” said Joan Budden, a Priority Health marketing executive.
Aetna CEO Mark Bertolini noted that people might shy away from enrolling a second time, which some are being forced to do. Despite the bumpy start, though, he has confidence in the marketplace.
A considerable amount of pressure is mounting on the Obama administration to fix the technical problems.
Administrators say they are working 24/7 to fix the remaining glitches.