You'll Be Shocked By How Much Time Americans Spend On Hold


The average American will spend 43 days of their life being placed on hold during phone calls, according to a study.

The study by TalkTo, a text-messaging company, said most Americans are on hold for 10 to 20 minutes every week, which adds up to the 43-day average, notes MarketWatch.

A separate study by Marchex, a mobile ad analytics company, found that in total, Americans will likely be on hold in 2016 for more than 900 million hours.

The Marchex study, which was released on Feb. 4, also said people in Kentucky, Ohio, North Carolina, New York and West Virginia are the quickest to hang up when placed on hold.

However, folks in Louisiana, Colorado, Florida, Illinois and Minnesota are likely to stay on hold the longest.

The study noted that the fastest talkers were in Oregon, Minnesota, Massachusetts, Kansas and Iowa, according to the Daily Mail.

The slowest talkers were in North Carolina, Alabama, South Carolina, Louisiana and Mississippi.

The most talkative (most words used) states turned out to be New York, California, New Jersey, Nevada and Maryland, while people in Oklahoma used the least amount of words.

MarketWatch recommends using LucyPhone, a free app that will hold for the caller and sound an alert when a customer rep starts speaking, as well as the websites GetHuman and ContactHelp that list alternative phone numbers to call companies.

The best time to call and avoid getting placed on hold by a customer service representative is between 9 a.m. and 11 a.m., according to ZenDesk, a customer service software company.

Sources: MarketWatch, Daily Mail / Photo Credit: Thomas Steiner/Wikimedia, Marjan Lazarevski/Flickr

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