A CVS in Minnesota issued an apology after accidentally wronging a local family twice.
Vanessa Gilbertson said the same CVS pharmacy gave two of her young daughters wrongly labeled or expired prescriptions, KMSP-TV reported.
“It’s like my trust is completely gone,” Gilbertson told KMSP-TV.
In June, the mother of three took a trip to the pharmacy in Delano, Minnesota, to fill a prescription for her 7-year-old daughter, Alyssa, who had an ear infection.
“The manufacturer's label said that it was amoxicillin but the label CVS put on it was ibuprofen,” Gilbertson told KMSP-TV.
Fortunately, Gilbertson noticed the label, and the mistake was caught just in time.
“I would have been giving her double doses of that the whole time,” she said.
A CVS pharmacist apologized to the mother for the mishap and problem was fixed, KMSP-TV reported. In mid-July, the Delano pharmacy reportedly made a mistake with the family’s medications yet again.
The second incident reportedly occurred when Gilbertson was in need of a prescription for her 5-month-old daughter with a severe bout of gastroesophageal reflux disease.
Gilbertson realized there was an issue when she gave her daughter several doses of the medicine and saw no improvement in her baby's health. After nine doses, Gilberston said she noticed her daughter’s symptoms beginning to return.
“She’s crying, not sleeping and vomiting,” she said.
That’s when the mother realized the medication had expired in June, KMSP-TV reported.
“My first thought was that this was just insane that this happened again," she added.
The pharmacy has since issued an statement, apologizing to the family.
Mike DeAngelis of CVS Public Relations said:
"We sincerely apologize to Ms. Gilbertson. Her children’s prescriptions were corrected as soon as we learned of these incidents and our pharmacy supervisor has personally apologized to her.
"The health and safety of our customers is our number one priority and we have comprehensive policies and procedures in place to ensure prescription safety. Prescription errors are a very rare occurrence, but if one does occur we determine what happened in order to prevent it from occurring again.
"We have taken corrective action at the pharmacy and remain committed to ensuring that prescriptions are dispensed safely and accurately to our patients."
Photo credit: Screenshot via KMSP-TV, WikiCommons