What is really important when you go to the doctor or are hospitalized? We want smart medical professionals who are up to date on all the latest research and provide the latest standard of care. Sure, yep. That's it.
NNNNNOOOOO! Well, that's part of it. But we also want waiting rooms which are comfy, that provide something to read or a TV to watch, and provide ample seating, so you never have to sit next to someone who has offensive body odor or can't stop telling you about their medical ailment.
When waiting to be seen by a medical professional, a room with a door that closes, as opposed to one of those curtain things that don't go to the floor, is nice. A chair to sit in, instead of perching on the end of the exam table, is good as well. Maybe a magazine or two. And a diagram of the inside portion of the body part that will be inspected, so you can pretend you know what is wrong with you.
As inpatients, we want single rooms, with a bathroom and shower that you don't have to share. Edible food, TV, Internet, privacy, quiet, and other amenities. I mean, a queen size bed would be nice, but I don't think those will show up in hospitals anytime soon. A window with a view would be a nice touch, as well.
Hospitals are finally figuring this out. The problem is, insurance and medical care pay for the procedures and medical professionals' time. They don't pay for interior decorating. But if patients would prefer to be treated in a nicer environment than one with cinder block walls and a cement floor, they can increase their volume and cover the costs easier.
Me. I go to a hospital that is a teaching hospital, and only has private rooms with your own bathroom and shower. You wouldn't catch me going anywhere else.