UPS lost a bank draft for a family's $846,000 inheritance -- and reportedly offered to make up for it by refunding the $32 shipping fee.
Louis Paul Herbert, a Canadian man, was helping to divide his father's fortune among their family in February through his father's will after his death, according to Fox. When Herbert went to a Cornwall, Ontario, UPS store to pick up the check with his part of the inheritance, the check had never arrived.
"I'm waiting at the UPS store, around 3 p.m. because that's when they said the guys came in -- nothing shows up," said Herbert. "I came back in the evening. Nothing shows up ... and I'm wondering: 'What's happened to my inheritance?'"
Herbert's sister, Lorette Taylor, sent the TD Bank check via UPS so that Herbert wouldn't need to travel for it. Taylor said that TD Bank had promised her the check would make it to Cornwall safely, and pledged to replace the money if it were lost.
"They said a bank draft was more appropriate," said Taylor. "Never in my wildest imagination did I think something like this would happen."
"I was told there were procedures to deal with that," said Taylor's husband, John, reported CBC. John said he was told the bank would "fill out some documentation and a new draft would be issued."
UPS said it was unable to find the check, and sent the family an apology letter offering to refund the $32 fee for shipping.
"While UPS's service is excellent in our industry, we are unfortunately not perfect. Occasionally, the loss of a package does occur,” explained UPS spokeswoman Nirali Raval. "Our records indicate that our team followed UPS protocol and an exhaustive search for this package was completed by our Operations and Security teams. Unfortunately, we were unable to locate the package."
"That's nice of them to say, but it doesn't solve my problems," said Herbert of UPS's apology. TD had reportedly refused to give Taylor a new check unless she signed an agreement stating that she would pay the bank back if someone cashed the lost check.
"It also said that if something happened to me, for example, my children and my heirs and my spouse and my executor would have to pay this debt," she explained. "Well, I didn't really want to sign this."
Taylor said that after she finally did sign the form, the bank still didn't issue the inheritance. TD reportedly put a lien against Taylor's home in case someone cashed the lost check.
"If the bank really wants indemnity, then UPS should sign it," said Taylor.
Herbert lamented the fact that TD had not released the money: "The money is actually sitting in an account with TD. Nothing has been stolen. It's there."
"That's my inheritance," added Herbert. "I would have been debt-free. My money would have been invested. I would have been retired."
The bank is then reported to have released the new check, along with an apology. Taylor confirmed that her lawyer has a new check for the inheritance.
"We understand that we've reached a resolution with our customer," said TD Canada Trust spokeswoman Cheryl Ficker. "It's clear to us we didn't get this right along the way and that there was more we could have done to come to a resolution faster."
Herbert, who was reported to be driving to Toronto, said that the situation had been "a screw up, a massive screw up where the big guys look after themselves."