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United Airlines Sends Dog of Staten Island Family To Ireland Instead Of Phoenix

An English Springer Spaniel named Hendrix ended up on a plane to Ireland after he was mistakenly put on the wrong flight from Liberty Newark International Airport in New Jersey. Hendrix was supposed to meet his family in Phoenix, Ariz., but United Airlines made an embarrassing mistake.

Edith Lombardo-Albach of Staten Island, N.Y., was incredulous about how her six-year-old dog ended up going to the Emerald Isle.

"They marked everything Phoenix, and put the tags on Phoenix," she said.

While Lombardo-Albach was eagerly anticipating her pup’s arrival, she received a phone call from United Airlines seven minutes before his plane was supposed to land. "Originally, I thought the dog had died and I started screaming," she said. Instead an airline representative told Lombardo-Albach that her dog was on his way Shannon, Ireland.

"I almost fainted," she said. "My husband and my daughter were already at the airport waiting for the dog."

The family is in the process of moving from New York to Arizona, reports ABC News.

Lombardo-Albach said she was told by United that when Hendrix arrived in Ireland, "they were going to have someone clean the dog, feed the dog, walk the dog, and then they were going to get the dog back on the plane and send him to Newark."

Hendrix flew back to New Jersey on Friday morning, and Lombardo-Albach was there to make sure he was put on the right flight to Phoenix. "They boarded him the last possible minute they could," she said. "I stayed and watched them physically put the dog on the plane."

United Airlines spokeswoman Megan McCarthy said the airline regretted that Hendrix was boarded on the wrong aircraft.

"We are reviewing the circumstances surrounding the situation and will take steps to prevent this from happening again," she said. "Hendrix's experience is not typical of the service we provide to the more than 100,000 pets who travel with us every year."

Sources: (ABC News); (WTVR)


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