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'I Can't Serve You': Convenience Store Accused Of Not Letting Soldier Buy Cigarettes (Video)


A soldier in Washington was reportedly denied service at a 7-Eleven convenience while trying to buy cigarettes.

Collin Brown says he stepped into a Redmond, Washington, 7-Eleven to buy cigarettes and a Slurpee when he was suddenly denied service by the clerk for no apparent reason, according to KIRO TV.

“After asking for the cigarettes, I was asked to produce an ID and I produced my military ID,” Brown said (video below).

“And she said, 'You're in the military?' I said yes. She said. 'I can't serve you.'" Brown continued. "And honestly, I was at that point just in shock.

"I asked, 'Are you serious?' And she looked at me like she was offended."

Brown then requested her manager’s information, prompting her to allow him to make the purchase.

After the incident, Brown’s friends and family shared his story across social media. It soon went viral, with more than 12,000 people sharing it and expressing their outrage.

“I think it's understandable that people would be upset about it,” he said. “"I think that anyone in this position would be upset."

A 7-Eleven representative wrote to WTHR News that the incident being reported by the media was distorted.

“7-11 has always promoted military — giving away slurpees and even franchises to people in the service,” the company wrote. “A customer presented a military ID as a form of identification and the store associate could not clearly read the birth date. In this instance the store associate, by law, asked to see a second form of ID.”

Brown told reporters that the situation as described by the store is false, saying he did, in fact, pull out his driver's license to supplement the military ID.

He added that he's hoping for a more in-depth investigation.

“From moment one, the only thing I was hoping to do by coming forward with this is to get the issue addressed with the employee, because if you don't know something is wrong, you can't fix it,” Brown said.

Sources: WTHR, KIRO TV

Photo credit:, Mike Mozart/Flickr


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