A wounded veteran was reportedly not allowed on a roller coaster ride at Six Flags Fiesta Texas with his 14-year-old daughter. The event brought him to tears.
Sgt. Stephen Jackel, a Purple Heart recipient, lost both of his legs in Afghanistan in 2011. He is able to walk with the use of two prosthetic legs.
When Jackel and his daughter wanted to ride the Boomerang roller coaster, he was denied access to the ride.
"[The Six Flags employee] specifically told me, 'You cannot ride this ride without having one functional leg and one functional arm," said Jackel. "And that was devastating to me."
Jackel, who was wearing shorts, said employees did not tell him about the park’s policy when he purchased tickets at the front gate. It was not until he was on the ride that he was informed about the rule.
"I would’ve walked away and took my daughter a long time ago, since I’ve been dealing with this all day. I would’ve went somewhere where my disability — my physical challenge, rather — is not an issue," Jackel said.
When Jackel asked for a refund, he was only offered two tickets to return to the park on another day. Jackel views this as useless if he cannot enjoy all the rides, reports The Blaze.
"It got so frustrating that I broke down in front of my daughter and cried," Jackel said.
Six Flags’ explanation of its policy:
"As a first option, we do offer our guests the opportunity to enjoy the rest of the day and the attractions they are able to experience, and in addition, offer complementary tickets to also visit on another day, now that they know which attractions they may ride. If our guests do not find that option acceptable, then our team can offer a full refund.
"We will make sure our new team members are aware of all of these service recovery options so we can continue to take care of our guests."
After this got media attention, Six Flags decided to refund Jackel his money. They also recommend that guests with special needs visit their website prior to visiting the park to review their policies.