Samsung is recalling 2.8 million top-loading washing machines after reports of explosions.
More than 730 complaints from March 2011 to April 2016 have been filed claiming that the tops of Samsung's top-loading washing machines have completely blown off. ABC reports that so far there have been nine injuries.
Reports have been filing in since early last year, prompting The U.S. Consumer Product Safety Commission (CPSC) to issue a warning last month, according to Yahoo! News. However, it's become clear that Samsung will not be able to fix the issue, prompting a complete and total recall as of Nov. 4.
"We’re talking about ... a very serious hazard of the top of these washing machines completely blowing off," said CPSC Chairman Elliot Kaye, according to ABC. "It is a lot of reports."
Georgia resident Melissa Thaxton was one of the hundreds of buyers who watched their machine fall apart and explode. She was with her four-year-old son at the time, waiting for her laundry to be finished.
"All of the sudden, without warning the washing machine just exploded," she said to ABC. "It was the loudest sound. It sounded like a bomb went off in my ear."
“I just remember covering my head and leaning towards my son and just screaming this scream that I didn’t even know I could scream,” she added.
Luckily, Thaxton was able to avoid any injuries. But, others have reported mild to serious injuries from using Samsung's washers. In one case, a washer lid flew off and hit a woman in the back, causing her to fall into a cabinet.
A lawsuit filed against Samsung alleges that the washers have an unstable support rod, which can easily fall out mid-cycle.
“The rod can slide right out,” said Jason Lichtman, the lawyer leading the case. “And that’s what causes the washing machine to blow apart.”
Samsung was quick to issue a statement after news broke of the massive recall.
“We apologize for the inconvenience this is creating to our loyal customers," the statement reads according to ABC. "We have worked closely with the CPSC to offer a consumer friendly recall that is safe, easy and complete with choices suited to the needs of anyone who may own a recalled machine. Our service teams are now scheduling visits to consumers’ homes to conduct free repairs and help resolve any concerns they may have."