A woman fighting breast cancer claims TSA airport authorities in Los Angeles crossed the line and humiliated her during a security check.
Denise Albert, a morning show co-host of a SiriusXM radio show, said the "humiliating" experience at the Los Angeles International Airport on Dec. 4 left her in tears, the Daily Mail reports.
She was on her way home to New York when she was reportedly told she had to go through an additional screening as a result of a large bottle of prescription cream she was carrying with her, WNYW reports. She was told that in order to keep the medical cream, she'd have to undergo a full body pat-down "with pressure."
As a result, Albert was made to remove her wig and expose the sores on her feet during the security check despite TSA pre-check protocol. The New York resident claimed the procedure left her bare feet freezing for 20 minutes.
Because chemotherapy had left her feet covered in sores, she did not want her feet touching the floor of the airport.
In addition, she says she informed TSA agents she had a medical port in her chest that she wanted them to avoid touching, but they insisted on patting the area down with pressure.
A TSA supervisor eventually stepped in and offered to take Albert to a private room but by then they had forced her to remove her wig and lift her shirt. Because the TSA still forbade her from wearing shoes, she refused to walk to the private room in order to avoid having her feet touch the floor.
The radio host claimed one agent had "[forcibly] and aggressively put her hands down my jeans in the back," and "aggressively attempted to do a body cavity search in public".
Albert claimed the two agents ignored TSA PreCheck passenger rules, which state she was not qequired her to remove her shoes.
PreCheck rules also obligate agents to ask whether there were any tender areas they should avoid touching.
The agents also joked about fake eyelashes that were found in her bags, a fact that hurt her feelings since she had lost all her hair as a result of her medical treatment.
Albert said she had "never been so humiliated or felt more violated in [her] life" and filed an official complaint and went public with her story.
She has since received an over-the-phone apology from the TSA.
Albert said TSA is investigating the screening and will review training procedures for 3,000 staff members on how to handle screenings for people with medical issues and disabilities.