McDonald's has launched an investigation to determine the cause of the small, white worms that were reportedly crawling throughout a customer's meal (video below).
Jasper Lee, an IT freelancer in Singapore, discovered something while eating a Big Breakfast meal from the fast-food franchise on Oct. 20. The meal comes with toasted English muffins, a hash brown, scrambled eggs and a sausage patty. He had already started eating the meal when he says he noticed that something else was also part of his meal that morning.
"I had already eaten a few mouthfuls when I spotted something moving, and it turned out to be worms," said Lee, who also sent a complaint through McDonald's online feedback form.
Lee had ordered his food through the restaurant's McDelivery service around 7:15 a.m. His food was delivered to his home an hour later.
"It came as a shock to me -- I've eaten the same meal many times and this is my first time encountering something like this," Lee said. "I totally lost my appetite after that."
Although he says he saw the small creatures on the sausage patty, Lee believes they may have come from the eggs. He reportedly found several worms inside a small section of scrambled eggs that he dissected.
"They're small and they're white, so it's difficult to spot them amid the yellow if you don't look closely," he explained.
McDonald's Singapore's Director of Operations Patricia Yong said the company had been in touch with Lee and had launched an investigation to establish the cause of this incident.
"Food quality and safety are our top priority and we take all customer feedback very seriously," Yong said. "We have been in contact with the customer and are looking into this matter very closely. At the moment, we are doing everything we can to establish the facts of the matter."
According to The Straits Times, McDonald's staff went to Lee's home to collect the rest of the meal. The remains were sent to a laboratory for testing.
"McDonald's has been pretty quick in responding to my complaint, but I hope they do their checks and find out the cause soon," Lee said.