Skip to main content

Massive Xbox Recall After 20 Troubling Incidents

Massive Xbox Recall After 20 Troubling Incidents Promo Image

A recall has been issued for a video game controller charger -- specifically, the Energizer Xbox One 2X Smart Charger. 

This is not the first time that there has been an issue with Xbox products. For example, in 2007, problems with the Xbox 360 prompted Microsoft to extend the product's warranty to three years, which ended up costing the company $1 billion, according to Business Insider. 

The 2017 recall of the Xbox One charger should not have such wide-reaching implications, but it should be taken seriously. 

According to the United States Consumer Product Safety Commission's website, the charger's recall was issued on March 14. The recall was conducted voluntarily by the manufacturing company, Performance Designed Products, under the CPSC's Fast Track Recall process, with the goal of quickly announcing and remedying the problem. 

The charger being recalled can be used to charge two Xbox One controllers at the same time. They are black, made of plastic, and are of the following dimensions: 3.5 inches long, 5 inches wide, and 11 tall. The word “Energizer®” is printed on the product's label, and the item number (048-052-NA) can be found on the bottom of the charger.

The charger is being recalled because it poses as a burning hazard to consumers. Chargers have been reported to overheat and deform the charger's cover, and have also been reported to emit a burning odor.

The chargers were manufactured in China and have been sold at Best Buy, GameStop, and, as well as many other physical and online locations. Approximately 121,000 units have been sold in the United States between February 2016 and February 2017. They sold for approximately $40. 

There have been 24 reported instances of overheating and 6 reported instances of the foul odor in the United States. No injuries have been reported. 

The charger has also been sold outside of the United States, with 2,650 units having been sold in Mexico. And according to the Recalls and Safety Alerts page on the Government of Canada's website, 7,250 units were sold in Canada between April 2016 and February 2017. As of February 27, no injuries or incidents hav been reported in Canada.

Consumers with the charger in question are advised to stop using the product immediately. They are then advised to contact the manufacturer, Performance Designed Products, to arrange return of the charger and to receive a refund. 

In order to arrange a refund, customers can call Performance Designed Products at 800-263-1156 from 10 a.m. to 4 p.m. PDT Monday through Friday. They can also visit the company's website at, where they should click on "Safety Recall." 

Consumers can also contact the CPSC Consumer Information hotline with questions at 800-638-2772 from 8 a.m. to 5:30 p.m. EDT, according to Performance Designed Product's website. 

Sources: CPSCBusiness InsiderGovernment of CanadaPerformance Designed Products / Photo credit: CPSC via WXIN

Popular Video