Apple's new $1,000-plus iPhone X prompted hundreds of fans to wait in overnight lines to get their hands on the tech giant's latest version of their flagship mobile device. That doesn't mean that everyone's been completely satisfied.
SquareTrade, a consumer electronics warranty provider, determined that the latest and most expensive iPhone was the "most breakable ever" despite being marketed as the most durable iPhone to date, Sci-Tech Today reports. Unsurprisingly, it's also the most expensive to fix.
When dropped on its side onto concrete, the screen survived but touch-swipe function stopped working and the display malfunctioned. When dropped on its face, the glass completely shattered. Among other functions that stopped working, the phone's new Face ID technology was unresponsive.
Face ID, which unlocks a person's phone by scanning their face, is an all-new feature exclusive to the iPhone X. BGR reports that Apple claims there is a 1 in 1,000,000 chance of the technology registering a false positive on another person's face.
Phone users who were eager to test the new face-recognition software soon discovered that siblings or twins could unlock each other's phones. Videos of false positives began to circulate the internet, causing Face ID to look less effective than advertised.
TechCrunch warns that the videos online are not truly reflective of Face ID's accuracy.
"There is an adaptive feature of Face ID that allows it to continue to recognize your changing face as you change hair styles, grow a beard or have plastic surgery," said Tech Crunch's Matthew Panzarino in an interview with Apple software engineer Craig Federighi.
When a passcode is immediately entered following a close match -- which might occur after something like a haircut or nose job -- the phone updates to better recognize your face. If someone enters their passcode after testing their sibling, the phone will "learn" the sibling instead of the original user. BGR reports that this is what occurred in one of the videos of brothers unlocking the same phone on Face ID.
For most individuals, the biggest worry of the new phone is still breaking it. Though some companies found the iPhone X to fare better than others in drop tests, Sci-Tech reports that all drop-testers recommended buying a case for the phone right away.
In spite of complaints over breakability and Face ID, DisplayMate Technologies President Dr. Raymond M. Soneira maintains that the new iPhone is technologically superior.
"Based on our extensive lab tests and measurements," Soneira said, "the iPhone X becomes the best performing smartphone display that we have ever tested, earning DisplayMate's highest ever A+ grade. The iPhone X is an impressive display with close to textbook perfect calibration and performance."
The iPhone X became available on Nov. 3, though supply is still limited.