A Colorado man is having problems with his DirectTV account. The main problem? DirectTV wants Jeremy Beach to pay $400 for a satellite dish and two receivers that were destroyed when his house burned to the ground on Tuesday.
"I couldn't believe it," Beach said. "I had lost everything and they acted like they could care less."
Beach was able to escape from the blaze with his 5-year-old son, two dogs and his wife, who is 37 weeks pregnant with twins. The family has little more than the clothes on their backs after they were forced to leave behind chickens, a rabbit and most of their possessions.
The displaced homeowner started making calls to cancel services like trash pickup and other utilities and found most of his providers to be understanding about the situation. Then came DirectTV.
A spokesperson for DirectTV said the company was still charging because most people's insurance would cover the cost of its equipment.
Beach said DirectTV told him to get his insurance to pay, The Gazette reported.
"I tried to explain that a couple hundred dollars is nothing to them but a lot to me," Beach said. "I need that money. I can use it to buy diapers, clothes for my family. I need that money to rebuild my life: cups, plates, shoes, a new bike for my kid. I got so angry I had to hang up."
This is not first time something like this has happened. DirectTV also charged customers after 347 homes were destroyed during the Waldo Canyon fire in June 2012.