A Kentucky Papa John’s restaurant is under fire after one of its employees called an Asian American customer’s order "Ching Ching."
On the evening of June 27, customer and Presbyterian Church minister M. Cheifetz posted a picture of the pizza box on social media, calling it an act of "racism." The incident reportedly occurred two days earlier.
Cheifetz said she believes they wrote the insulting words after hearing her accent while she made an order, Mic.com reports.
Papa John’s quickly responded to the woman.
"We sincerely apologize for the mistake and are working to make it right with the customer," the company wrote on their Twitter account.
Still, some were skeptical and questioned whether Papa John’s would take any real action.
"This action is inexcusable and doesn’t reflect our company’s values," the company wrote in response to such accusations. "This employee is no longer a member of the PJ’s team."
Cheifetz wasn’t fully satisfied with the response, however, saying this was not just a "mistake."
"This is less of a mistake, perhaps, and more about racial stereotypes," Cheifetz wrote in response to the company's Twitter statement. "I hope you are able to better train employees."
So far the company has not responded to that particular comment.
This is not the first time Papa John’s has been accused of racism.
In 2012, a New York Papa John’s restaurant employee reportedly wrote "chinky eyes" on Minhee Cho’s receipt, Mic.com reports.
"Hey @PapaJohns just FYI my name isn't 'lady chinky eyes,'" Cho wrote to the company on Twitter following the incident.
One year later in Florida, two Papa John’s employees were fired after leaving a racist voicemail for a customer who did not tip well, The Huffington Post reports.
“That’s the only requirement for being a [n-word],” the employee can reportedly be heard saying on the message, before singing a song extensively using the racist word. “Yeah, they gave me five bucks there. Fine, outstanding African-American gentleman of the community.”
The victim quickly posted the voicemail online for all to hear.
“Instead of focusing on 'better ingredients' and 'better pizza,' [Papa John’s] should prioritize 'better integrity' and 'better people' on the top of their 'to-do list,'" he wrote alongside the audio.