Ketchup company Heinz has said that it is "100% committed to quality" after a video that came out online showed what appeared to be rotten tomatoes being thrown into a vat to make their ketchup (video below).
Heinz has called the clip "misleading," saying that it gives an unrealistic picture of the company's practices. The clip, which was reportedly taken in a Heinz plant outside of Cairo, Egypt, shows workers throwing boxes of tomatoes into a large outdoor vat, Daily Mail reports.
After the clip began to circulate in December 2016, Heinz quickly responded, saying that the video's claims about the quality of their product were "completely misleading and inaccurate."
Heinz Egypt did not deny that the clip showed their plant, but said that the image the footage portrayed was not accurate.
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"The edited footage shows an unreal picture and neglects the processing stages, hence gives the wrong impression," the company said in a statement. "It is important for everyone to know that we use only healthy tomatoes, all of which are processed using industry-best standards."
"As always," they added, "we remain 100 percent committed to the cleanliness and quality of our tomatoes and the safety of our consumers."
Heinz Egypt, established two decades ago, makes products that reportedly make up 75 percent of Egypt's ketchup market. Angry customers who saw the clip have reportedly asked Heinz Egypt to make their own video, showing how their products are actually made.
"We are aware of the recent TV program and following social media posts making unfounded allegations about the Heinz manufacturing facility in Egypt," said Heinz U.K. in a statement condemning the video.
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"We can reassure consumers that the pictures linked to this story do not represent our factory in a truthful way and do not represent the exacting quality standards we follow during our production process," the company said. "Consumers can continue to enjoy Heinz products in complete confidence."
After the video's release, one of Heinz Egypt's managing directors was reportedly arrested after police raided a factory and found two tons of ketchup made from rotten tomatoes, according to The New Daily.
The New Arab reports that authorities seized 63 tons of expired products that were deemed "unfit for human consumption." The raid reportedly occurred at a factory in a suburb of Cairo.
"As for news concerning the detainment of Kraft Heinz factory manager for the presence of damaged products on factory site, the company asserts that these products are not for distribution," read a Heinz Facebook post about the incident.
"The company has full confidence in the integrity of investigation authorities," the post continued, "and ensures its commitment and cooperation to provide the necessary documents to disclose the truth to the public."