Technology

AT&T Worst Cell Phone Carrier Once Again

| by Mark Berman Opposing Views

If you have an AT&T cell phone, then you already know how bad your service is. So you don't need us to tell you that AT&T has been voted the worst cell phone carrier in the land.

International Business Times reports that Consumer Reports surveyed 66,000 of its readers and they voted AT&T dead last for the second year in a row.

AT&T tried to spin the results, saying in a statement:

"We take this seriously and we continually look for new ways to improve the customer experience. Hard data from independent drive tests confirms AT&T has the nation's fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent - the equivalent of just one call in a thousand - of the industry leader."

The top company was not one of the large ones, but little-known Consumer Cellular, which is a Mobile Virtual Network Operator (MVNO). In fact the top three carriers were all MVNOs.

"Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service," said Consumer Reports' electronics editor Paul Reynolds. "However, these carriers aren't for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones."

As usual, Verizon was the top major company, with Sprint and T-Mobile closely behind.

"The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers," Reynolds said.