Celina Aarons, of South Florida, has two brothers, who are deaf and cannot speak, on her cell phone plan. They communicate by texting and use their phones to watch videos. Aarons has a data plan and her bill is usually about $175.
However, her brothers spent two weeks in Canada, and Aarons never changed to an international plan. Her brothers sent over 2,000 texts and also downloaded videos, which helped rack up the $201,000 bill.
T-Mobile told Aarons the bill was correct. She called Miami TV station WSVN, which contacted T-Mobile. The station reports that T-Mobile cut Aarons' bill to $2,500 and gave her six months to pay.
In a deal with the government, the wireless industry says it will soon give users of cellphones and other mobile devices warnings before they exceed monthly talk, text or data limits.