A Massachusetts woman says a JetBlue flight attendant refused to let her 3-year-old daughter use the bathroom and, as a result, she was forced to urinate on herself in her seat.
Jennifer Deveraux also claims the pilot threatened to report her to security after she tried to clean it up.
"It wasn't about bad customer service at that point. It was about bad human decency," she told CBS Boston. "She was sitting in a pool of urine and I couldn't do anything about it and as a mom it just broke my heart."
Deveraux says she and her daughter Summers were flying from New York to Boston Monday when their flight was delayed on the tarmac for 30 minutes.
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She said she got up to take Summers to the bathroom and a flight attendant told her she couldn’t leave her seat.
"The girl didn't let me go potty," the toddler told the TV station.
"We were basically treated like animals," Deveraux said.
When Summers urinated in her seat, her mother tried to clean it up but the attendant yelled at her again.
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"And I said, 'Please give me a break. My daughter had an accident because you wouldn't let me take her to the bathroom. After I clean it up I will sit down,'" Deveraux said.
The attendant allegedly reported her to the pilot, who announced to the entire flight that she was a “non-compliant” passenger and taxied back to the gate. He reportedly said that she would have to be turned over to security.
An off-duty pilot nearby and several passengers defended Deveraux, and she wasn’t removed from the plane.
She says she filed a complaint with the airline and is waiting to hear back.
"I don't want them to do this to any other family," Deveraux said.
A JetBlue representative told the Daily News that they are investigating the incident.