In a recent investigation, the broadcast news program "Inside Edition" tested nine hotels in Manhattan to see if they were changing the bed sheets between guests (video below).
The results: three of the hotels did not change the sheets, notes The Huffington Post.
The test involved reporters checking into a room, and spraying the sheets with invisible ink which is detectable only with ultraviolet light. After checking out, the reporters check back into the same room the following day, and see whether or not the sheets have been changed.
At the Candlewood Inn & Suites near Manhattan’s Times Square, the team from Inside Edition sprayed "I SLEPT HERE" on the sheets, and when they checked in the following day under a different reservation, they found the same sheets were still on the bed.
When the hotel manager was asked about it, she said, “Okay, I expect them to be changed every day and that is a policy of our property.”
Intercontinental Hotel Group (IHG), the corporate owner of the hotel chain in question, said they “take great pride in setting stringent quality standards, which we take very seriously. ... Any claim that a hotel is not following the standards falls below our expectations. This incident serves as a reminder to all hotels to enforce this important standard.”
The La Quinta Inns & Suites location near Central Park also failed the test. In response, the hotel manager replied: “I mean, there are no words for me to say, we expect the housekeepers to change the sheets.”
In its official corporate response, La Quinta Inns & Suites stated: “We strive to provide a positive, consistent guest experience at all of our branded hotels. This includes providing a clean guestroom for every guest. We have reached out to the management team at this franchised location to understand what happened and have addressed the issue."
The third hotel to fail the test was a Residence Inn by Marriott, also near Times Square. When approached in the hall by the Inside Edition crew, the manager was evasive: "I'm sorry, I’m going to have to ask you to cut the camera," she said.
Later, Marriott issued the following formal statement: "We were concerned to hear of the comments about the cleanliness of one of our guest rooms, as we pride ourselves on the high standards of cleanliness throughout the hotel. ... We apologized to the guest who brought this to our attention and take these comments very seriously. We are inspecting the room thoroughly to insure this does not recur.”
If the Inside Edition sample is representative of the hotel industry as a whole, there’s a 1-in-3 chance that you’re sleeping on dirty sheets when you spend the night at a major hotel chain in Manhattan.