Former 911 operator Crenshanda Williams was recently charged for allegedly hanging up on emergency calls in Houston (video below).
Williams is charged with two counts of interference with an emergency telephone call, notes KPRC.
However, managers at the Houston Emergency Center 911 believe that Williams was connected to thousands of "short calls" between October 2015 and March 2016.
"Short calls" are emergency calls that are 20 seconds or less, which could mean they were hang ups as well.
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Buster Pendley told the news station that Williams hung up on him on March 1 when his wife suffered a blood clot in her lungs:
[My wife] was gasping and I could feel her heart beating out of her chest, but I couldn’t get a pulse.
The 911 operator answered the phone, and she said, "This is Crenshanda, may I help you?" I said, "Yes, my wife’s passed out, I need an ambulance," She said, "OK" and she hangs up on me.
Pendley made a second call to 911, and an ambulance finally came to help his wife, Sharon Stephens.
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"I was furious because he didn’t tell me because I would have gotten [up] from my hospital bed and gone to 911 [to] find out who did that to me," Stephens said.
Williams is also accused of hanging up on Hua Li who called 911 about a robbery in progress at a store on March 12.
"They just said, 'This is 911. How can I help you?' I was trying to finish my sentence, and we got disconnected," Li told the news station.
According to police, Williams hung up within a few seconds.
Li called 911 again, and got a different 911 operator, but by the time the cops arrived at the store, the manager had been killed.
On March 13, a security officer called 911 about two motorists recklessly racing on a freeway.
According CW39, a 911 operator, identified as Williams, answered, "Houston 911, do you need medical, police or fire?"
The security officer replied, "This is Officer Molten. I'm driving on 45 South right now and I am at--," and the call was disconnected.
Williams was reportedly recorded saying (after the call was cut off): "Ain't nobody got time for this. For Real."
Williams is not employed at the Houston Emergency Center any longer. She is scheduled to make a court appearance next week.