A Vietnam War veteran who lost both legs during battle waited two years for the Veterans Administration to give him a new wheelchair, but ultimately, the one he had wound up breaking down while he was shopping in a Lowe’s hardware store. Amazingly, some kind Lowe’s employees did what the VA failed to do.

In a letter to the Staten Island Advance, veteran Michael Sulsona describes his two-year fight to get a new wheelchair from the Veterans Administration.

“For the past two years, I have been waiting to receive a new wheelchair from the Veterans Administration,” wrote Sulsona in the letter. “In addition, I have been told that I am not entitled to a spare wheelchair. On the evening of July 7, my wheelchair fell apart again, while shopping at Lowe’s Home Improvement Center in on Forest Avenue in Mariners Harbor.”

Sulsona was rightfully frustrated that his wheelchair fell apart after trying to get the VA to send him another one for so long, but thankfully, the veteran was in the right place at the right time, and three Lowe’s employees stepped up to help him out.

“Three employees, David, Marcus, and Souleyman jumped to my assistance immediately,” continued Sulsona. “They placed me in another chair while they went to work. They took the wheelchair apart and replaced the broken parts and told me, ‘We’re going to make this chair like new.’ I left 45 minutes after closing hours in my wheelchair that was like new.”

Sulsona says that as he was leaving, he kept trying to thank them, but the three men who came to his aid just said, “It was our honor.”

“They didn't ask any questions, didn't feel the need to fill out any forms or make phone calls,” said Sulsona. “Someone needed help and they felt privileged to be given the opportunity.”

Sulsona’s story has now gone viral, and while the actions of these three Lowe’s employees are incredible, many people have expressed outrage that a Vietnam veteran was ignored for so long by an organization that’s set up to help him.

Sources: Independent Journal Review, Staten Island Advance, ABC 7 Chicago