Walmart says a viral video (below) posted to Facebook on Dec. 4, which details a Colorado customer's alleged experience with comforting a store clerk after his mother killed herself, is not accurate.
Paige Yore, 25, who has received death threats since the validity of her story was called into question, stands by her story, KRDO reports.
“What I am doing is not about the fame, it's not about the money, it's not about being on ABC,” Yore said. "It's about touching people's lives in a world where we all forget what the meaning of Christmas is."
"I just want everyone to know that I am here to inspire people," she added. "I'm not here to cause any problems."
In the video, Yore talks about having been in line when a frustrated fellow customer started yelling at the struggling young male clerk causing the delay. Yore says she attempted to calm the customer down, allegedly telling her: "This young man's obviously having a bad day. Let it go. It's not his fault that you don't have money."
According to Yore, the clerk then proceeded to start crying and hugged her, explaining that his mother had killed herself earlier that day, but he still had to work to pay the bills. Yore claims she then gave him all the money in her purse, the Daily Mail reports.
In the video, Yore says the lesson behind the story is this: "Even if your customer service sucks, even if whatever happens, somebody is rude to you being your customer service, don't jump down their throat because they are fighting a battle that none of us know about."
Yore later posted to her Facebook page, saying that she contacted "corporate offices with Walmart" to track down the clerk so they can start a donation for him, and that Walmart was letting him take some paid time off.
However, a Walmart spokesperson said a surveillance video showed no evidence of Yore's story. According to KRDO, there was some tension between a customer in front of Yore and a clerk, the person said, but the video does not document the emotional scene that Yore claims happened afterward.
The cashier reportedly told the representative his mother is alive and he doesn't know what Yore is talking about.