The operators of the Costa Concordia that sank off the coast of Italy are really going out of their way to make survivors feel better -- they are offering them 30% off of their next cruise, as if any of them would set foot on a cruise ship again.
“The company is not only going to refund everybody, but they will offer a 30% discount on future cruises if they want to stay loyal to the company,” a spokesman for Costa Cruises, a subsidiary of Carnival Cruise Lines, told the London newspaper The Telegraph.
The offer is not being met with the joy the company expected.
"It is a ridiculous and insulting offer. I'm very disappointed in them," said passenger Brian Page. "They are not accepting their responsibilities at all. Our only back-up is separate legal action."
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Indeed, the newspaper reports that 100 passengers have already agreed to take part in a class action suit that is expected to be filed in Miami this week. Lawsuits are also planned in Italy. They are seeking anywhere from $150,000 to $1.5 million for each passenger.
In another effort to reach out to survivors, Carnival has been calling them, asking them if they are all right, if they are "suffering nightmares or sleepless nights," according to The Telegraph.
"The company is trying to do everything they can for those passengers directly affected," the company spokesman said.
Yes, that 30% off deal is an excellent start.