Georgia Woman Claims She Received Harassing Texts After Call To Wal-Mart Customer Service

| by Mackenzie Fleming

A woman in Atlanta, Georgia, who recently received a string of harassing text messages, said she’s sure it was the result of a call she made to Wal-Mart, WALB reports.

The woman, whose name was not released per her request, said the text messages started rolling in on Aug. 7, only minutes after the call, during which she got into an argument with a customer service representative.

According to the woman, following the call and her complaints to an employee about being put on hold, she started receiving text messages from a number she didn't recognize.

“That second text message, to me, was a threat,” she told WALB. “I started getting text messages basically telling me she clocks out at 10 o’clock at night.”

The woman said she worked in customer service for years and admitted she was critical of the employee during their conversation. She says she never expected what followed the quarrelsome call.

After the threatening texts started appearing, the woman went to the Wal-Mart store to resolve the issue.

“As I was speaking to that manager, another text message rolled in, quoting verbatim what I said to the manager, that she needed to lose her job,” she said.

She's convinced the employee got her phone number from caller ID.

"In the customer service field, even if you have to deal with rude customers, you don't take their cellphone number off a caller ID and start sending them threatening and harassing text messages," the woman said.

Despite her request that her identity be kept a secret, the woman said she wants her story to be told.

After reaching out to Wal-Mart on Aug. 11, WALB was told it is investigating the incident and looking into how the text messages were sent and if it was a Wal-Mart employee who was sending them from a personal phone. 

That was not the answer this customer had expected.

"I was livid," she said. "That made me feel as if I did go and address the issue and it was going to be brushed to the side."

Now, she plans to see about pressing charges. 

According to the Richmond County Sheriff’s Office, it is possible for the person to be charged, depending on the severity of the messages. The texter could face charges of harassing via telephone or could have a “pre-arrest” hearing to determine if there is cause for an arrest warrant, WALB reported.

Source: WALB / Photo credit: WALB