A Five Guys district manager in Massachusetts made the ultimate mistake over the weekend when he accidentally included a customer in his email to a co-worker, calling the customer a “douche.”
The customer, John, said he originally wrote an email to the franchise complaining about missing fries in a coworker’s meal. In response, the district manager offered to refund the coworker’s credit card and send him a gift card.
When John complained that the gift card wouldn’t work online, the district manager became irritated and emailed an officemate to vent.
“This guy is a perfect example of why this world is f***ed,” the email read. “I’m speechless over this douche…F*** him and his tool office mates.”
When John accidentally received the email, he took to Twitter to rant about his experience. Immediately, a woman from Five Guys corporate responded with an appeal.
“I believe in second chances (sometimes),” John said, “and so far with the Five Guys response, I think they are close to earning that second chance.”