A British woman says she was “nearly physically sick” after biting into a Kentucky Fried Chicken sandwich recently and finding a 3-inch piece of metal.
Lucia Richardson, 29, purchased the sandwich — called a Zinger Burger — Saturday from a KFC location in Suffolk, England, according to the Mirror.
“I was about five bites into the burger when I suddenly bit into something hard,” she was quoted as saying in the Metro. “Thinking it was a bone, I pulled it from my mouth.”
But it turned out to be a long shard of metal. Richardson, who purchased the sandwich at the Martlesham restaurant’s drive-up window, returned to show the manager what she had found.
“It was a piece of metal. They (KFC) were very good and took my name so they could file a report of the incident and they provided me with a new Zinger Burger,” she said, according to the Mirror.
“But I just can't believe this multi-million pound company can let things like this happen,” she added.
A representative from the company said KFC launched an immediate investigation into the incident.
The investigation found that the piece of metal likely came from a brush that the restaurant uses to bread the chicken.
“We have robust procedures and checks in place to prevent this from happening,” the spokeswoman said, according to the Mirror.
“The restaurant achieved the best possible Food Hygiene Rating of five stars out of five on its most recent Environmental Health inspection, so we're very sorry that on this rare occasion we failed to meet our usual high standards,” she added. “We would like to reassure Lucia and our customers that this was a one-off incident.”
The recent incident comes about nine months after a similar find in a KFC Sandwich.
In September 2014, a 7-year-old girl discovered a metal nut in her sandwich which was purchased from a KFC in Kent, England, The Daily Mail reported.
The restaurant apologized, launched an investigation into the matter, and refunded the cost of the family’s meal. It is unclear how the nut wound up in the sandwich.
More recently, the fried chicken chain has come under scrutiny in the United States after a Los Angeles resident claimed a location served him a fried rat and posted pictures of a rat-shaped piece of fried meat to social media.
KFC maintained all along the claims were a hoax and that the photos only depicted an oddly shaped chicken tender.
The Los Angeles Times reported Monday that a third-party independent lab had tested the questionable tender and confirmed that it is chicken.
“The right thing for this customer to do is to apologize and cease making false claims about the KFC brand,” KFC said in response to the test results.
Photo Credit: Mirror