A woman in Spokane, Washington, was shocked to see that her husband’s Comcast bill was addressed not to his actual name, but to the name “Asshole Brown.”
Lisa Brown told blogger Christopher Elliott, who first broke the story, that she had attempted to cancel the cable portion of their Comcast bill in order to save money. While on the phone, Brown spoke with a “retention specialist” who tried to get her to keep the service.
“I was never rude,” she said. “It could have been that person was upset because I didn’t take the offer.”
When Brown received her bill soon after canceling her cable service, she was shocked to notice that her husband’s first name, Ricardo, had been replaced with the word “Asshole.” Brown was shocked and furious, and told Elliott that she was demanding that every dollar that she’d ever paid to Comcast be refunded. “This is unacceptable,” she said.
Comcast responded to the incident, saying that they would not tolerate such behavior. They eventually refunded Brown for the entire two years of services she and her husband paid for.
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” Comcast vice president of communications Steve Kipp said. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”