James Glaser, who is an Iraq War veteran, his wife and his service dog "Jack" were kicked out of Big I’s restaurant in Oxford, Massachusetts on Saturday.
Big I’s owner Russell Ireland claimed that Jack was not a legitimate service dog.
Even though Glaser has documents proving the dog helps with his post-traumatic stress disorder, Ireland refused to accept the proof even after Oxford police verified its authenticity.
“Many times, he’s [woken] me up from night terrors. And then, during the day, when I get upset and mad or something scares me or whatever, he comes up and paws my chest,” Glaser told My Fox Boston (video below).
In response, Ireland told WHDH: “This is a post-traumatic stress dog. It’s to give him emotional support. How much emotional support do you need when you are eating breakfast?”
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The American Disabilities Act says businesses, including restaurants, must "allow someone with PTSD to bring in a service animal that has been trained to calm the person when he or she has an anxiety attack.”
Ireland has since received death threats and honking from angry motorists.