Authorities say 48 people at SeaWorld San Diego were stranded for four hours 220 feet up in the air when the Skytower ride stalled on Sunday.
After a power failure, two park employees and 46 visitors were stuck on the ride’s revolving, climbing capsule as it ascended to the tower, which stands 400 feet in the air.
"The guests were never in danger, and park officials were in constant communication with them while the power failure was being addressed," a park spokesman told CNN. "Two SeaWorld employees were also in the Skytower providing guests with water and snacks."
Power was restored four hours later, and the ride descended shortly before 7:30 p.m.
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The cause of the power failure is still under investigation.
No one was injured, city fire spokesman Lee Swanson told CBS News. One 17-year-old boy was treated at a hospital for anxiety.
Visitor Jocelyn Harris was critical of how long it took to get visitors off the ride.
“I know if I was at the bottom waiting for my kid get back, I’m thinking, ‘Someone up there do something to hurry up and get my kid down because either that or I’m climbing up there to go get him,’” Harris told CNN.
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“There’s got to be some way to get them,” she said.
Many other rides were also affected by the power outage, but most were back up and running shortly thereafter.