A Colorado woman's viral Facebook video (below) highlighted the importance of treating others with kindness.
In the video posted on Dec. 4, Paige Yore describes a heartbreaking incident she experienced while shopping at a Walmart store in Pueblo, Colorado.
According to Yore, she was waiting in line at the checkout counter when she noticed that the young cashier was having a hard time.
"He can't ring anything up," Yore said in the video. "He can't remember the codes. He's taking deep breaths."
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Yore added that she wondered what had happened to the cashier that morning to cause him to have such a bad day.
A customer waiting in line in front of Yore became angry at the slow service and started verbally abusing the cashier, according to the video.
"You suck at customer service!" the customer told the cashier, according to Yore. "I don't know how you ever got hired here."
Yore said she helped the customer load her purchases just to get her out of the store.
When the woman's credit card was declined, however, she began to yell at the cashier.
Yore said the customer insisted that she had just transferred money to her card and that it was the cashier's fault that he didn't know how to run the computer correctly.
At that point, Yore decided to step in.
"This young man is obviously having a bad day," Yore reportedly told the woman. "Just let it go."
After Yore defended him, the young cashier burst into tears, came around the counter, and hugged her.
He told her that he was having a hard time focusing on his work because his mother had just committed suicide earlier in the morning.
“I have to work because I have to pay our rent, and I have to pay our bills," Yore said the young man told her. "And I don't even have a mom anymore. And this lady is just yelling at me."
Upon hearing the young man's sad story, Yore gave him all of the cash that she had in her wallet.
She said the customer who had treated him rudely was extremely embarrassed and remorseful when the cashier revealed the reason why he was having a bad day.
Yore said that the moment highlighted the importance of being kind to everyone.
"That just showed me that no matter what, even if your customer service sucks, even if ... someone is rude to you ... don't jump down their throat because they are fighting a battle that none of us know about," she said in the video.
"Treat other people like you want to be treated," she added.
The video has been viewed more than 20 million times in three days. Yore's Facebook post has also received more than 23,000 likes, 742,000 shares, and 136 comments in that time.
Posters writing in the comments section called the story a "tear jerker" and praised Yore for standing up for the cashier.
"It's wonderful what you did for the young man and indeed all of us who read this," one commenter wrote. "You just responded beautifully to a situation that presented itself to you."
"I think this is a very poignant reminder that a little bit of empathy goes a long way," another user posted.