A female shopper says a man was allowed in the women's dressing room inside a Ross store in Mesquite, Texas, on May 16 (video below).
"I was mad and ... appalled at the same time," Lisa Stickles, the shopper, told KTVT.
Stickles said she notified a manager who went inside the dressing room and "came right back out and called me to the side and told me that he [the shopper] was representing himself as a woman today."
Stickles, who stayed inside the store and called the corporate office, said she saw the man walk out of the women's dressing room.
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"He was in no way dressed as a woman," Stickles asserted. "He had on jeans, a T-shirt, 5 o’clock shadow, very deep voice. He was a man."
A Ross representative wouldn't comment on the allegations, but said the clothing chain does not discriminate against people in the transgender community. The rep added that customers can use the dressing room matching their gender identity.
Customer service reps for Target, TJ Maxx and Marshalls said they allow their customers to use facilities based on their gender identity. Kohl’s reps said it requires customers to use the bathroom matching their biological identity, while Walmart does not have a specific policy, according to its rep.
"What about me, or my feelings, or making me feel uncomfortable?," Stickles countered. "It was ... more like he was doing it because he could. So, that's kind of how I took it."
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Normally, Ross dressing rooms for men and women have their own individual changing areas partitioned off for each customer's privacy.
A transgender woman said she was kicked out of a Ross store in Lynnwood, Washington, in 2010, noted Seattle Pi in 2011.
The manager of the store allegedly knocked loudly on a dressing room door and said, "You need to get out of the dressing room now!," and ordered the transgender woman to leave the store.
In response to the incident, the American Civil Liberties Union of Washington contacted Ross, which reportedly told its employees discriminating on the basis of gender identity and expression was gender discrimination.